Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
All orders are processed once the payment is received, not when the order was placed. Orders take 1 to 3 business days to process, excluding weekends and holidays.
US orders typically arrive in 2-5 business days, while international shipping times vary.
Please understand that once your order leaves our facility, we can’t ensure precise arrival times due to potential delays beyond our control. Tracking information may take a few days to update.
If you need to change or correct your address, email us at support@anaboliczon.com immediately. Shipping address changes are possible only if the order is still processing. Once an order is endorsed for shipping, we cannot modify it.
Please also take note that we cannot refund or reship orders with incorrect customer-provided addresses. We only follow what is indicated on the order form details.
Once your order is dispatched, an email containing your tracking details will be sent to the email address provided in your order form. Please ensure to check your inbox, as well as spam or junk folders. To track your order, click the link in the email. For any further inquiries about these shipping terms, feel free to reach us at support@anaboliczon.com
We provide global shipping, with country availability shown during checkout. If your country is not listed, our 24/7 support team can assist in placing your order.
If you need to swap an item
Returns and Exchanges
We allow customers to initiate a return of unopened and sealable packages within 7 business days of delivery. Please keep in mind that customers are accountable for the return shipping costs, and we will require a return tracking number from you.
To address the issue, kindly email us at support@anaboliczon.com with the following information:
- A clear photo of the item/s you received, highlighting the problem.
- A photo of the packaging displaying the tracking number.
Notifying us about any order issues within 7 days from the delivery date is essential. Beyond this timeframe, we won’t be able to work toward a solution with you.
If you need clarification or have questions, feel free to reach out via chat or email.
Upon approving your request for a package return, we will furnish you with the mailing address. Kindly email us at support@anaboliczon.com or chat with us.
Contact us right away through chat or email